Achieving Success with Difficult People
This course will teach you how to see things from others’ viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? And by answering these questions, you will understand who your difficult people are, what they’re like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you’re dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
Are there any prerequisites for taking this course?
There are no prerequisites to take this course.
What are the technical requirements for taking this course?
Hardware Requirements:
- This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
- PC: Windows 10 or later.
- Mac: macOS 12 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
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- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
What instructional materials are included with enrollment?
The instructional materials required for this course are included in enrollment and will be available online.
Registration and Enrollment
This course is 100% online. Start anytime.